Job Description
Join our award-winning remote team as a Customer Service Specialist! We're urgently hiring motivated professionals in San Antonio to deliver exceptional support experiences—all equipment provided. Enjoy a flexible work-from-home setup with competitive benefits and growth opportunities.
What We Offer:
- Free laptop, headset, and home office setup
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues using provided equipment
- Document interactions in CRM system
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficient with technology (no personal equipment needed)
- Ability to work independently in remote setting
- Flexible availability including evenings/weekends
- Passion for problem-solving and customer advocacy
- U.S. work authorization required