Job Description
Join our award-winning remote team immediately! ConnectSphere Solutions is urgently hiring Customer Service Specialists for fully remote positions based in Colorado Springs. We provide all necessary equipment – no startup costs!
As a remote team member, you'll deliver exceptional support while enjoying flexible schedules and comprehensive benefits. Our cutting-edge tech platform ensures seamless connectivity from your home office.
Perks include:
- Company-provided laptop, headset, and peripherals
- Health/dental/vision insurance
- 401(k) with 6% match
- Paid training and certification
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Update customer records in CRM systems
- Meet/exceed quality and efficiency metrics
- Collaborate with cross-functional teams
- Document cases accurately and promptly
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- Basic computer proficiency
- Reliable home internet connection
- Pass background/drug screening
- Must be Colorado resident