Job Description
Join our award-winning remote team as a Customer Service Specialist with fully equipped home office! We provide all necessary hardware including ergonomic desk chair, dual monitors, noise-canceling headset, and high-speed internet stipend. Enjoy the flexibility of working from anywhere in Ohio while supporting our Fortune 500 clients with exceptional service.
Apex Solutions Group offers industry-leading training, comprehensive benefits package (including medical/dental/vision), and career advancement opportunities. Our virtual-first culture prioritizes work-life balance with flexible scheduling and quarterly team-building events.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize provided CRM software to document cases and resolve technical issues
- Collaborate with cross-functional teams using virtual communication tools
- Meet/exceed monthly KPIs including average handle time and first contact resolution
- Participate in continuous training to maintain product expertise
- Identify process improvement opportunities and implement solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service or technical support experience
- Strong typing skills (45+ WPM) and computer proficiency
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently in home environment
- Reliable internet connection (minimum 25 Mbps) and dedicated workspace
- Ohio residency required for equipment delivery and tax purposes