Job Description
Urgent Hiring: Work From Home Customer Service Specialist in Washington DC Area
We're immediately hiring for a full-time remote Customer Service Specialist position with equipment provided. Join our award-winning team and deliver exceptional client experiences while working from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why Join Us?
• Fully remote position with company-provided equipment (laptop, headset, software)
• Flexible schedule with core hours 9 AM - 5 PM EST
• Comprehensive health/dental/vision insurance and 401K matching
• Professional development and advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-call resolution focus
- Document interactions in CRM system while maintaining HIPAA compliance standards
- Collaborate with technical support team to troubleshoot complex account issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekly virtual training sessions and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environment
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional written/verbal communication and conflict resolution skills
- Ability to work independently with minimal supervision in home office
- High-speed internet connection (minimum 25 Mbps) and dedicated workspace
- Must reside in Washington DC metropolitan area (VA/MD/DC)