Job Description
Join Our Elite Remote Team in Charlotte, NC
Are you looking for a stable, high-paying career in Charlotte, NC without the daily commute? Horizon Support Solutions is urgently hiring Remote Customer Service Representatives. We are proud to offer a fully equipped remote workspaceāno need to buy a new laptop or headset!
Why Apply?
- Equipment Provided: We ship a high-performance laptop and noise-canceling headset directly to your home.
- Urgent Hiring: We are expanding our team immediately and are looking for dedicated individuals to join us.
- Flexible Schedule: Work from the comfort of your home in North Carolina.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Utilize the provided equipment to troubleshoot technical issues and resolve account inquiries efficiently.
- Document all customer interactions accurately and in real-time within the CRM system.
- Collaborate with the remote support team to ensure 100% customer satisfaction and resolution.
- Adhere to company policies, quality assurance standards, and performance metrics daily.
Qualifications
- High school diploma or equivalent required; Associateās degree preferred.
- Previous customer service or call center experience is highly preferred.
- Reliable high-speed internet connection and a quiet home workspace.
- Basic computer literacy and typing skills (35+ WPM).
- Ability to pass a background check and drug screen.