Job Description
Join CincyConnect Solutions as a Remote Customer Service Specialist and enjoy the freedom of flexible hours while delivering exceptional support. We're seeking empathetic professionals to represent our Cincinnati-based clients from the comfort of home. This role offers the perfect work-life balance with evening and weekend shifts available, making it ideal for students, parents, or anyone seeking schedule autonomy. Our comprehensive training and supportive team environment ensure your success in building lasting customer relationships.
Why Work With Us?
• Competitive hourly pay + performance bonuses
• Full equipment reimbursement (headset, ergonomic chair)
• Health benefits for 20+ hours/week
• Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Update CRM systems with accurate interaction records and solution details
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain positive sentiment during escalations using de-escalation techniques
- Participate in weekly team training sessions and performance reviews
- Adhere to HIPAA/FERPA compliance for sensitive data handling
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Quiet, dedicated workspace with reliable high-speed internet
- Excellent active listening and written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings, weekends, and holidays
- Ohio residency required for state tax purposes