Job Description
Join our award-winning customer service team and enjoy the flexibility of remote work while making a real impact in Fort Worth! We're seeking empathetic professionals to deliver exceptional support experiences from home. As a trusted partner to Fortune 500 companies, we offer competitive compensation, comprehensive benefits, and cutting-edge technology to empower your success. Why choose us?
- Full remote work setup provided
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Recognition programs for top performers
Responsibilities
- Handle 50-70 inbound/outbound calls daily via VoIP and chat platforms
- Resolve customer inquiries regarding billing, technical issues, and product usage
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Collaborate with technical support teams for complex issue escalation
- Participate in weekly performance reviews and training sessions
- Adhere to strict HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote environment
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM tools (Salesforce, Zendesk, or similar)
- Quiet, dedicated home office space with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution skills
- Bilingual English/Spanish certification (highly desirable)