Job Description
Join our award-winning team as a Remote Customer Service Specialist in Houston! We're seeking empathetic professionals to deliver exceptional support to our growing client base. This immediate hire opportunity offers full-time remote work with competitive compensation and comprehensive benefits. Perfect for tech-savvy individuals with a passion for problem-solving and customer delight.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using proprietary CRM and troubleshooting tools
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- High school diploma or equivalent; college degree preferred
- Proficient with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection and quiet home office