Job Description
Join our award-winning remote team as a Customer Service Specialist! Enjoy 100% work-from-home flexibility while delivering exceptional support to clients across the United States. No commute, no office politics—just impactful work with competitive benefits and rapid onboarding. We're hiring immediately for Louisville-based professionals ready to excel in a dynamic, virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Maintain detailed CRM records and document all interactions
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and achieve monthly targets
- Participate in weekly virtual training and team meetings
- Adhere to SLAs and maintain 24-hour response standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/remote-capable role
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Typing speed of 45+ WPM with 98% accuracy
- Flexible availability including evenings/weekends as needed