Job Description
Join Peak Support Solutions as a Remote Customer Service Specialist and become part of our award-winning team! We're immediately hiring passionate individuals in Colorado Springs to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your growth matters.
What You'll Love:
- 100% remote work with flexible scheduling
- Industry-leading training and career advancement opportunities
- Health, dental, and vision benefits after 60 days
- Monthly performance bonuses and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Proficient with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including weekends
- Colorado residency required