Job Description
Join TechFlow Solutions immediately as a Remote Customer Service Specialist in Atlanta, GA! We're urgently hiring motivated professionals to deliver exceptional customer experiences from home. This full-time, remote position offers competitive pay, comprehensive benefits, and flexible hours. Be part of a dynamic team committed to innovation and work-life balance.
Why Join Us?
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Home office equipment stipend
- Professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage CRM systems to document interactions and track resolution progress
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics (handle time, resolution rate)
- Identify process improvements and customer pain points
- Maintain detailed knowledge of products/services
- Participate in bi-weekly team training sessions
Qualifications
- 3+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional written/verbal communication skills
- High-speed home internet connection
- Quiet, dedicated home office environment
- Ability to work flexible shifts (including weekends)
- US work authorization required
- Background check clearance