Job Description
Join Zenith Support Services as a Remote Customer Service Specialist and become part of an award-winning team dedicated to exceptional client experiences. This immediate hire opportunity allows you to work from anywhere in San Francisco while providing world-class support to our global clientele. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule designed for work-life balance.
We're seeking empathetic communicators with a passion for problem-solving to join our growing remote team. Your expertise will directly impact customer satisfaction and retention in a fast-paced tech environment. Training and equipment provided – just bring your dedication and internet connection!
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily via VoIP and chat platforms
- Resolve billing inquiries, technical issues, and product troubleshooting with empathy and efficiency
- Document all interactions accurately in Salesforce CRM with 98% compliance
- Collaborate with tech teams to escalate complex issues while maintaining customer communication
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in daily stand-ups and quarterly performance reviews
Qualifications
- Minimum 2 years customer service experience in B2B or SaaS environments
- Proven ability to navigate multiple software systems simultaneously
- Exceptional written and verbal communication skills
- Self-motivated with strong time management in remote settings
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space free from distractions
- Available for flexible shifts including weekends and holidays