Job Description
Join our award-winning team as a Remote Customer Service Specialist in Jacksonville, FL! We're hiring immediately for motivated individuals who thrive in customer-focused environments.
ClientFirst Solutions is seeking empathetic professionals to deliver exceptional support experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact on our clients' success.
What We Offer:
- Industry-leading compensation ($18-$24/hour + performance bonuses)
- Full benefits package (health/dental/vision, 401K)
- Equipment stipend for home office setup
- Clear career advancement pathways
- Collaborative virtual team culture
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining customer satisfaction metrics
- Collaborate with cross-functional teams to address escalated concerns
- Document interactions accurately in Salesforce and knowledge base
- Proactively identify process improvements to enhance customer experience
- Adhere to compliance protocols and data security standards
- Participate in ongoing training for product knowledge updates
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- High-speed internet connection and dedicated home workspace
- Ability to type 40+ WPM with 98% accuracy
- Flexibility to work evenings/weekends as needed
- Valid Florida residency required
- Pass background check and drug screening