Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Jacksonville, FL! Enjoy the flexibility of working from home while delivering exceptional support to our valued clients. We offer competitive pay, comprehensive benefits, and a supportive virtual environment where your expertise truly makes a difference. If you're passionate about helping others and thrive in dynamic settings, this is your opportunity to grow professionally while maintaining work-life balance.
What We Offer:
- Competitive hourly wage with performance-based bonuses
- Full benefits package (health, dental, vision, 401k)
- Home office equipment stipend
- Paid training and career development
- Flexible scheduling options
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with internal teams to resolve complex escalations
- Meet and exceed key performance metrics (response time, resolution rate)
- Stay updated on product knowledge and service protocols
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience (remote experience a plus)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with technology and CRM platforms
- Quiet, dedicated home office space with reliable internet
- Ability to work independently while collaborating in a virtual team
- Must reside in Jacksonville, FL area