Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home in Los Angeles. At ApexConnect Solutions, we empower remote professionals with cutting-edge tools and comprehensive training to thrive in a dynamic digital environment. Enjoy competitive compensation, flexible scheduling, and a supportive culture focused on your growth. As a trusted partner to Fortune 500 brands, we offer stability and advancement opportunities for dedicated service professionals.
What We Offer:
- Comprehensive paid training and certification
- Full benefits package (medical/dental/vision)
- Equipment stipend for home office setup
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Handle 50+ inbound/outbound calls daily via VoIP platform
- Resolve customer inquiries with 95% first-contact resolution rate
- Document interactions in Salesforce CRM with 99% accuracy
- Upsell premium services using consultative approach
- Adhere to PCI-DSS compliance protocols for payment processing
- Collaborate with technical team for complex issue escalation
- Participate in weekly performance coaching sessions
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Typing speed of 45+ WPM with 98% accuracy
- Proficient in Zendesk and Salesforce CRM platforms
- Quiet, dedicated home office with reliable high-speed internet
- Available to work flexible shifts including weekends
- Spanish bilingual certification (preferred)
- Experience with remote work tools (Slack, Zoom, VPN)