Job Description
Join Memphis Connect Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're immediately hiring empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our vibrant Memphis community.
Why Join Us?
- Full-time remote position with paid training
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvement opportunities
- Maintain detailed knowledge of products/services
- Adhere to all company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset