Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Memphis, TN! We're seeking empathetic and tech-savvy professionals to deliver exceptional service to our diverse clientele. Enjoy flexible remote work arrangements with competitive compensation and comprehensive benefits. As a key member of our support ecosystem, you'll be instrumental in building lasting customer relationships while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and service requests while maintaining accurate documentation
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Maintain detailed case notes in CRM systems for seamless handoffs
- Adhere to SLA metrics while maintaining quality standards
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or contact center setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and conflict resolution skills
- Strong time management with ability to multitask in fast-paced environments
- Reliable high-speed internet and dedicated home office space
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset