Job Description
Join our dynamic team as a Remote Customer Service Specialist in Newark, NJ! We're urgently seeking empathetic professionals to deliver exceptional support experiences. This fully remote role offers competitive compensation, flexible scheduling, and comprehensive training. Help us transform customer interactions into loyalty while advancing your career in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM systems with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions and process improvements
Qualifications
- 1+ years customer service experience (remote preferred)
- Excellent communication and conflict resolution skills
- Proficient with CRM software (Salesforce/Zoho) and MS Office
- High-speed internet connection and quiet home office
- Ability to work flexible shifts including weekends
- Typing speed of 45+ WPM with 98% accuracy
- Associate degree or equivalent professional certification