Job Description
Join our award-winning remote team as a Customer Service Specialist and launch your career in Philadelphia's thriving tech sector. No prior experience required - we provide comprehensive training! Enjoy flexible work-from-home hours while supporting Fortune 500 clients through digital channels. Our inclusive culture offers growth opportunities into senior roles within 12 months.
What We Offer:
- 100% remote work setup with equipment provided
- Comprehensive 6-week paid training program
- Health/dental/vision insurance from day one
- Annual performance bonuses and stock options
- Professional development stipend ($2,000/year)
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system with 95% accuracy
- Collaborate with Tier-2 support for complex escalations
- Maintain 98% customer satisfaction score
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (typing 30+ WPM)
- Strong written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexible schedule availability (including weekends)
- US work authorization (required)
- Philadelphia residency preferred