Job Description
Join our award-winning remote team as a Customer Service Specialist! We're seeking motivated individuals in Oklahoma City to provide exceptional support from home—no prior experience needed. Enjoy comprehensive paid training, flexible scheduling, and career advancement opportunities. As a leader in client satisfaction, we invest in our people with competitive benefits, including health insurance and retirement plans. Work with cutting-edge technology while making a real impact in our clients' lives.
Why Choose Us?
- 100% remote work environment
- Industry-leading onboarding program
- Performance-based bonuses quarterly
- Free professional development courses
- Collaborative virtual team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex resolutions
- Maintain performance metrics for quality assurance
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, internet navigation)
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Customer service mindset (experience preferred but not required)
- Availability to work flexible shifts including evenings/weekends