Job Description
Join our award-winning remote team as a Customer Service Specialist in Oklahoma City! ConnectCare Solutions is seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while supporting our Fortune 500 clients. This immediate opportunity includes paid training and career advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Identify opportunities for process improvements
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and problem-solving abilities
- Quiet home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and representing brands positively