Job Description
Join our award-winning team as a Remote Customer Service Specialist in Pittsburgh, PA! We offer comprehensive paid training and a supportive environment where you can build a rewarding career in customer service. Enjoy the flexibility of working remotely while representing top brands in the tech and healthcare industries. Our competitive benefits package includes health insurance, 401(k) matching, and professional development opportunities. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge through continuous training
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Passion for helping others and problem-solving
- Completion of paid training program required