Job Description
Join our award-winning team as a Remote Customer Service Specialist and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your Detroit home. Enjoy flexible scheduling while making meaningful impact in a dynamic tech environment.
This role offers:
- Competitive hourly pay with performance bonuses
- Full benefits package (health/dental/vision)
- Professional development stipend
- Equipment stipend for home office setup
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities through consultative approach
- Maintain 95% customer satisfaction score
- Participate in bi-weekly virtual team meetings
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Microsoft Office Suite
- Exceptional written/verbal communication skills
- High-speed internet connection required
- Ability to work flexible shifts (evenings/weekends)
- Experience with CRM systems preferred
- High school diploma or equivalent required