Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Philadelphia! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
What We Offer:
- Industry-leading compensation with uncapped earning potential
- Full medical/dental/vision benefits starting day one
- Generous PTO and paid holidays
- Professional development stipend
- Home office equipment stipend ($500)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Meet/exceed productivity and quality metrics daily
- Document interactions in CRM system with precision
- Identify upsell opportunities while maintaining customer trust
- Participate in weekly coaching and training sessions
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce experience valued)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Philadelphia area residency required