Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Portland! We're seeking empathetic, tech-savvy professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact. Immediate openings available!
At ConnectCare Solutions, we believe in empowering our remote workforce with cutting-edge tools and growth opportunities. Our Portland-based team fosters collaboration through virtual team-building and regular professional development sessions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using our CRM platform
- Document interactions and identify process improvement opportunities
- Collaborate with technical teams to resolve complex issues
- Meet daily KPIs for response time and resolution efficiency
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Passion for problem-solving and continuous learning