Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home office. As a Remote Customer Service Specialist at Nexus Solutions Group, you'll be the voice of our brand, solving complex inquiries and building lasting relationships with clients across the Pacific Northwest. We offer competitive benefits, flexible scheduling, and a supportive virtual environment designed for professional growth. This full-time remote position requires reliable internet and a quiet workspace in the Portland metropolitan area.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to master product knowledge
Qualifications
- 2+ years customer service experience in remote/virtual environments
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating with remote teams
- Associate degree or equivalent professional certification
- Availability to work evenings/weekends as needed