Job Description
Join our award-winning customer service team as a Remote Specialist based in San Francisco! Enjoy the flexibility of working from home while delivering exceptional support to our global clientele. We offer competitive compensation, comprehensive benefits, and a vibrant virtual culture.
As a key member of our CX team, you'll resolve inquiries, build client relationships, and contribute to our 98% satisfaction rate. We provide all necessary equipment and ongoing training to ensure your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvements and share feedback
Qualifications
- 2+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work PST/PST business hours
- Problem-solving and conflict resolution expertise
- Associate degree or equivalent experience