Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Seattle! At Apex Solutions Group, we empower our employees with cutting-edge tools and industry-leading training to deliver exceptional service. Enjoy the flexibility of working from home while making a tangible impact on our clients' success. We offer comprehensive benefits, career growth opportunities, and a supportive virtual community.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Home office equipment stipend
- Paid time off and holidays
- Virtual team-building events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates)
- Identify process improvement opportunities
- Participate in ongoing training and development
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving skills
- High-speed internet and quiet home office
- Ability to work independently in a remote setting
- Valid US work authorization
- Experience with Zendesk or similar platforms
- Seattle area residency preferred