Job Description
Join our award-winning customer service team and start your remote career tomorrow! As a Remote Customer Service Specialist, you'll be the voice of our brand, delivering exceptional support to clients across Ohio and beyond. Enjoy the flexibility of working from home while making a real impact in our fast-growing tech company. We provide paid training, equipment stipends, and career advancement opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet monthly performance metrics for response time and customer satisfaction
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication skills and ability to multitask
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings and weekends
- US citizenship and Ohio residency required