Job Description
Join Tulsa Tech Solutions as a Remote Customer Service Specialist and become part of our award-winning team dedicated to exceptional client experiences. This fully remote position allows you to serve customers from the comfort of your home while making a tangible impact. We offer comprehensive training, flexible scheduling, and a supportive virtual environment designed for professional growth. Our commitment to employee development includes monthly stipends for home office equipment and access to exclusive wellness programs.
As a leader in customer satisfaction, Tulsa Tech Solutions provides competitive benefits including health insurance, retirement plans, and performance bonuses. Our culture values innovation and work-life balance, making us a top employer in the Tulsa metro area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet and exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly virtual training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer service workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office environment
- Availability to work flexible shifts including evenings and weekends