Job Description
Join our dynamic remote team in Albuquerque and make an immediate impact! Albuquerque Tech Solutions is urgently seeking motivated Customer Service Specialists to deliver exceptional support from the comfort of your home. This full-time remote position offers competitive pay, comprehensive benefits, and a flexible schedule designed for work-life balance. If you're passionate about problem-solving and thrive in a virtual environment, apply today and start your career journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed customer interaction logs in Salesforce
- Identify upsell opportunities to enhance customer experience
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote setting
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office
- Flexible availability to cover extended hours including weekends