Job Description
Join our award-winning remote team immediately! ConnectCare Solutions is urgently seeking passionate Customer Service Specialists to provide exceptional support from home in the Charlotte area. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. No commute required – just a quiet workspace and high-speed internet.
Why Choose Us?
- Industry-leading training and career development
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain thorough knowledge of products/services
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed