Job Description
Join Austin Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning support team! We're urgently seeking empathetic professionals to deliver exceptional service from the comfort of your home office. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a real impact on our clients' experiences.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Home office equipment stipend
- Professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
- Identify process improvements to enhance customer experience
- Participate in weekly team training sessions
- Maintain product knowledge across 3+ service lines
Qualifications
- 2+ years customer service experience
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Proficiency with Zendesk and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Excellent written and verbal communication skills
- Customer service certification preferred
- Experience in SaaS or tech support highly valued