Job Description
Join our award-winning remote team as a Customer Service Specialist in Boston, MA! We're urgently hiring empathetic professionals to deliver exceptional support from home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a real impact on our clients' experiences.
Why You'll Love Working With Us:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- High-speed internet and quiet home office setup
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Flexibility to work evenings/weekends as needed
- Boston area residency required