Job Description
Join Boston's premier remote customer service team! We're urgently seeking dedicated professionals to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. Perfect opportunity for Boston-based professionals seeking meaningful remote work.
What We Offer:
- 100% remote work with home office stipend
- Health, dental, and vision insurance
- Paid training and career development
- Generous PTO and holidays
- Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet/exceed quality and productivity metrics
- Proactively identify opportunities for service enhancement
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Boston residency required (proof of address needed)