Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Washington DC! We're seeking empathetic professionals to deliver exceptional support from home while enjoying competitive pay, comprehensive benefits, and flexible scheduling. As a key member of our Fortune 500 partner's support network, you'll represent industry-leading brands in a dynamic virtual environment.
What We Offer:
- Industry-leading hourly wages + performance bonuses
- 100% remote work with equipment provided
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Paid time off and 10 company holidays
- Ongoing professional development programs
Responsibilities
- Handle 50-70 inbound/outbound customer interactions daily via phone, chat, and email
- Resolve billing inquiries, technical issues, and service complaints with first-call resolution
- Document cases accurately in Salesforce with detailed notes and resolution codes
- Meet/exceed quality metrics (CSAT, AHT, FCR) through personalized support
- Collaborate with technical teams to resolve complex escalations
- Participate in weekly training sessions to update product knowledge
- Identify process improvement opportunities through customer feedback analysis
Qualifications
- Minimum 2 years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with conflict resolution expertise
- High-speed internet connection and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Type 45+ WPM with accurate data entry skills
- U.S. work authorization and DC residency required