Job Description
Join our award-winning remote team and transform your career with weekly pay and 100% work-from-home flexibility! Apex Solutions Group is immediately hiring motivated Customer Service Specialists for our Fort Worth-based operations with Ohio expansion opportunities. Enjoy premium benefits, cutting-edge virtual tools, and a supportive culture that values your work-life balance. No commute, no office politics – just professional growth and consistent paychecks every Friday!
Responsibilities
- Handle 40+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries, account issues, and technical support across multiple platforms
- Document interactions in CRM systems with 98% accuracy for compliance
- Meet/exceed monthly KPIs for resolution time and customer satisfaction (CSAT)
- Collaborate with remote teams using Slack, Zoom, and Salesforce
- Participate in weekly virtual training sessions to refine skills
- Identify upsell opportunities to enhance customer experience
Qualifications
- 2+ years customer service experience in remote/virtual environments
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- High-speed home internet and quiet dedicated workspace required
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends
- High school diploma or equivalent; associate degree preferred