Job Description
Join Detroit's fastest-growing remote team and enjoy the flexibility of working from home with weekly pay! We're seeking motivated Customer Service Specialists to support our expanding client base. This role offers competitive compensation, comprehensive training, and the opportunity to build a career while staying rooted in your Detroit community. No commute, no office politics – just professional growth and financial stability delivered to your doorstep every Friday.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with precision and detail
- Meet/exceed weekly performance metrics (call time, resolution rate)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms
- Positive attitude and problem-solving mindset