Job Description
Join NexaConnect Solutions and transform your career with a fully remote customer service role offering weekly pay! Based in vibrant Jacksonville, Florida, we're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. This position combines the flexibility of remote work with the stability of consistent weekly payments, ensuring financial peace of mind. Our cutting-edge virtual training program equips you with industry-leading tools to thrive in a fast-paced digital environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems like Salesforce
- Document interactions and maintain accurate case records in compliance protocols
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- High-speed internet connection and quiet home workspace
- Strong problem-solving abilities with empathetic communication style
- Availability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Background check and drug screen required for onboarding