Job Description
Join FlexPay Solutions, a pioneer in fintech innovation, and transform your career with our 100% remote Customer Specialist role. Enjoy the freedom of working from anywhere in San Diego while earning daily pay through our cutting-edge payment platform. We're seeking empathetic professionals to deliver exceptional client experiences in a fast-paced digital environment. This full-time position offers competitive compensation, comprehensive benefits, and a supportive virtual culture that values work-life balance.
Responsibilities
- Handle inbound/outbound client inquiries via phone, chat, and email
- Resolve payment processing issues with precision and urgency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to optimize service delivery
- Meet/exceed daily performance metrics and KPIs
- Proactively identify opportunities for process improvements
- Maintain strict compliance with financial regulations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in fintech or SaaS
- Proficiency with CRM tools (Salesforce/Zendesk) and MS Office
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently in a remote environment
- Strong typing speed (50+ WPM) and multitasking abilities
- Available for flexible shifts including weekends