Job Description
Join FlexPay Solutions and transform your Jacksonville lifestyle with our revolutionary remote customer specialist role offering daily pay! Work from anywhere in the Jacksonville metro area while supporting our growing client base with exceptional service. This flexible position combines competitive compensation with immediate financial freedom – get paid daily for your contributions. Enjoy zero commute, flexible scheduling, and comprehensive training. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income. Apply today and start earning tomorrow!
Responsibilities
- Handle 50-75 daily inbound/outbound calls for client accounts
- Resolve billing inquiries and payment processing issues
- Document interactions using Salesforce CRM with 99% accuracy
- Meet daily performance metrics (35+ calls/hour, 90% CSAT)
- Collaborate with payment processing team for complex cases
- Maintain HIPAA compliance for sensitive financial data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 50+ WPM typing speed with 98% accuracy
- Reliable high-speed internet and quiet home office
- Available for 20-30 hours/week (flexible scheduling)
- Proficient in Zendesk/Salesforce CRM systems
- Strong problem-solving and conflict resolution skills