Deskripsi Pekerjaan
Join NexaPay Solutions and transform your work-life balance with our remote customer specialist position offering daily pay in San Jose. As a leader in fintech innovation, we empower professionals to thrive with flexible schedules, no commutes, and immediate compensation. Ideal for proactive individuals seeking financial stability and autonomy in a dynamic environment.
Why NexaPay? • Next-gen payment platform • Daily pay via PayActiv • Comprehensive virtual training • Performance-based bonuses • Health stipend for contractors
Tanggung Jawab
- Resolve client inquiries via phone, email, and virtual chat
- Process transactions and update account records in real-time
- Meet daily productivity metrics with 95%+ accuracy
- Collaborate with cross-functional teams using Slack/Jira
- Adapt to new fintech tools and compliance protocols
- Document interactions using Salesforce CRM
- Identify upsell opportunities for premium services
Kualifikasi
- 2+ years customer service experience
- Proficiency in CRM systems (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work PST hours (8AM-5PM)
- Strong typing skills (60+ WPM)
- Background check and drug screen required
- Experience with payment processing platforms
- Spanish bilingual a plus