Job Description
Join FlexPay Solutions and revolutionize your work-life balance with our remote customer specialist positions featuring daily pay! We're seeking dynamic professionals to deliver exceptional client experiences while enjoying the freedom of remote work in Denver's vibrant market. As a cornerstone of our support team, you'll directly impact customer satisfaction through personalized solutions and proactive engagement.
Why Choose FlexPay?
- Daily Pay: Access your earnings every single day
- 100% Remote: Work from anywhere in the Denver metro area
- Flexible Scheduling: Choose shifts around your lifestyle
- Performance Bonuses: Earn extra for exceeding targets
- Growth Opportunities: Path to full-time roles with benefits
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process transactions and updates using our proprietary CRM system
- Identify upsell opportunities through needs-based conversations
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams to resolve complex issues
- Participate in daily stand-ups and performance reviews
- Maintain 95%+ customer satisfaction scores
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with Zendesk/Salesforce CRM platforms
- Excellent verbal/written communication skills
- High-speed home internet with quiet workspace
- Ability to work flexible hours including evenings/weekends
- Denver metro residency required for occasional on-site events
- Proven problem-solving with empathy-driven approach