Job Description
Join FlexPay Connect and transform your career with our revolutionary remote customer specialist role offering immediate daily pay! As a leader in flexible workforce solutions, we're seeking dynamic professionals in San Antonio to deliver exceptional support while enjoying the freedom of remote work. No more waiting for payday – access your earnings instantly after each shift!
This opportunity combines the stability of contract work with the flexibility of remote operations. You'll become part of a diverse team supporting Fortune 500 clients with cutting-edge tools and comprehensive training. Our platform ensures seamless payment processing, so you can focus on delivering outstanding service while maintaining work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Process payments, refunds, and adjustments following PCI compliance standards
- Document all interactions accurately in Salesforce and maintain client records
- Meet daily performance metrics (calls, resolution rates, satisfaction scores)
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and emotional intelligence
- Must pass background check and credit verification