Job Description
Join FlexiPay Solutions as a Remote Customer Specialist and experience the future of work with daily pay! We're hiring passionate individuals across New York and Washington DC to deliver exceptional customer experiencesâall from the comfort of your home. No more waiting for weekly paychecksâearn daily and gain financial flexibility while supporting top-tier clients. Our cutting-edge platform and supportive team ensure you thrive in a dynamic, remote-first environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process transactions and updates using our proprietary CRM system
- Collaborate with cross-functional teams to resolve escalations
- Document interactions accurately in real-time for audit compliance
- Meet daily performance metrics (calls, resolutions, CSAT)
- Identify upsell opportunities to drive revenue growth
- Participate in weekly training to refine product knowledge
Qualifications
- 1+ years customer service or remote support experience
- Proficient in CRM tools (Salesforce/Zendesk preferred)
- Type 40+ WPM with strong written communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts (evenings/weekends required)
- Proactive problem-solving mindset with attention to detail
- US-based with unrestricted work authorization
- Daily pay enrollment requirements (must provide bank info)