Job Description
Join FlexPay Solutions Inc., a leader in innovative payment solutions, and revolutionize your work-life balance! We're seeking dynamic Remote Customer Specialists to join our rapidly growing team in Florida. Enjoy the freedom of working from home with daily pay options and flexible scheduling. As a cornerstone of our client success team, you'll deliver exceptional service while advancing your career in a supportive, tech-forward environment.
Why FlexPay?
- Get paid daily with our instant payout system
- 100% remote work with no commute
- Comprehensive training and career development
- Health, dental, and vision benefits (50% covered)
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot payment system issues
- Maintain detailed client records in Salesforce CRM
- Collaborate with technical team to resolve complex payment escalations
- Identify upsell opportunities for premium services
- Participate in bi-weekly virtual team meetings
- Meet monthly KPIs for resolution time and CSAT scores
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficient with Zendesk/Salesforce CRM platforms
- High-speed internet and quiet home office setup
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Spanish fluency required (English proficiency)
- Valid Florida driver's license for occasional client visits
- Pass background check and drug screening