Job Description
Unlock Your Potential with FlexiWork Solutions! Join our award-winning team as a Remote Customer Specialist where we provide all necessary equipment and offer daily pay. Work from anywhere in the US while supporting Fortune 500 clients with cutting-edge solutions.
We're seeking tech-savvy professionals to deliver exceptional virtual support through multiple channels. Enjoy full flexibility with no commute, comprehensive benefits, and performance-based bonuses. Our industry-leading onboarding ensures you're set up for success from day one.
Why FlexiWork? Daily pay via PayActiv, free ergonomic equipment (headset, monitor, keyboard), and uncapped growth opportunities. Transform your career while maintaining work-life balance in our results-driven culture.
Responsibilities
- Deliver multi-channel support via phone, email, and chat with 95%+ CSAT
- Resolve technical issues using proprietary CRM and diagnostic tools
- Upsell premium services through consultative selling techniques
- Maintain 99.9% SLA compliance with ticket resolution metrics
- Collaborate with global teams using Slack and Salesforce
- Document interactions and update knowledge base articles
- Exceed monthly KPIs for resolution time and first-contact resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or tech support experience
- Proficiency in CRM systems (Salesforce preferred)
- Exceptional written/verbal communication skills
- Ability to troubleshoot hardware/software remotely
- Valid US work authorization and reliable internet
- Typing speed of 50+ WPM with 98% accuracy
- Spanish bilingualism a significant plus