Job Description
Join Milwaukee's fastest-growing remote workforce with daily pay and company-provided equipment! NexGen Solutions is hiring motivated Customer Specialists to deliver exceptional service from home. No commute, no equipment costs – just flexible work with daily earnings.
Why Work With Us?
- 💸 Daily pay (via PayActiv) – get paid the same day you work!
- 💻 Complete tech setup delivered to your door
- 🏠 100% remote work from anywhere in Wisconsin
- 🎯 Performance bonuses & advancement opportunities
- 🛡️ Comprehensive benefits package (Day 1 eligibility)
We're seeking passionate individuals ready to represent top Milwaukee brands while building a career with work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical issues using proprietary knowledge base tools
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Participate in daily stand-ups and training sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma/GED (college preferred)
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and basic troubleshooting
- Reliable high-speed internet connection
- Quiet, dedicated workspace (minimum 10x10 ft)
- Must reside in Milwaukee metropolitan area
- Ability to work flexible shifts including weekends