Job Description
Join ConnectHome Solutions as a Remote Customer Specialist and enjoy the perfect blend of flexibility and stability. We provide all necessary equipment, including ergonomic chairs, dual monitors, and noise-canceling headsets – no upfront costs required. Experience the freedom of working from home with guaranteed weekly paychecks while supporting our clients across Texas and North Carolina.
Why Join Us?
- Full equipment package delivered to your home
- Weekly direct deposit paychecks
- Comprehensive health benefits (Day 1)
- Flexible schedule with core hours 9 AM - 3 PM CT
- Professional development stipend ($1,200/year)
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues for home internet services
- Document cases accurately in CRM systems
- Collaborate with technical support teams for complex escalations
- Meet performance metrics (85% CSAT, 20+ cases/day)
- Participate in bi-weekly virtual team meetings
- Maintain security protocols for customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Reliable high-speed internet connection (20+ Mbps)
- Quiet, dedicated workspace at home
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Must reside in San Antonio, TX or North Carolina