Job Description
Join our dynamic team as a Remote Customer Specialist and enjoy the freedom of working from home with flexible hours! We're hiring immediately in El Paso, TX, for motivated professionals ready to deliver exceptional customer experiences. This contract role offers competitive pay, full benefits, and the opportunity to grow with a forward-thinking company.
Apex Solutions Group is committed to innovation and work-life balance. As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our industry-leading service standards. No commute, no office politics—just impactful remote work with schedule flexibility.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and drive revenue growth
- Adhere to SLAs and maintain performance metrics
- Participate in weekly virtual team training sessions
- Proactively suggest process improvements
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with flexible hours
- High-speed internet and dedicated home office space
- Problem-solving mindset with attention to detail
- Spanish bilingual preferred for El Paso market